Some orders can take longer, such as pre-order items.

Shipping Charges: We offer free shipping on all prepaid domestic orders.

Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.

Delivery Timeline: Orders are generally delivered within 2-7 Days depending on the delivery Pincode and shipping partners.

At the time of order delivery, if you think you have received the product in a poor condition or if the packaging is tampered with or damaged before delivery, please deny the delivery and do not accept the order. Also, contact our care team mentioning your order ID and we will ensure that a brand-new replacement is issued to you with no additional cost.

Incomplete or Incorrect Address: It is the responsibility of the customer to provide a complete and accurate shipping address. We will not be responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Returns Due to Non-Delivery: If an order is returned to us due to non-delivery or incorrect address, the customer will be responsible for the cost of re-shipping the order. If the customer chooses not to have the order re-shipped, a refund will be issued for the purchase price, excluding shipping charges.

When do I have to self-ship the product to JEDHENCHI?
Though a specific courier may deliver products to your address, they may not have the service for reverse pick up facility. In such cases you will have to ship the product back to us. Connect with our care team, we will share the address for return.

Your trust defines our standards in our shipping services and we strive to provide a seamless and satisfying experience. If you have any further inquiries or require assistance, our dedicated customer support team is available to help.

Shipping with Certainty

Dispatch Timeline
Orders placed before 6:00 PM are typically dispatched the same business day. All other orders are dispatched within 24–48 hours.

Delivery Timeline

• Major cities: 2–5 business days
• Remote locations: 3–7 business days

Shipping Charges
Free shipping on all prepaid domestic orders.

Duties & Taxes
All applicable duties and taxes are prepaid wherever legally permissible. No surprise charges at delivery.

Delivery Integrity
If the package appears tampered with or damaged at the time of delivery, we recommend refusing acceptance and contacting our support team immediately for a priority replacement.

Address Accuracy
Customers are responsible for providing complete and accurate shipping details. JEDHENCHI is not liable for delivery issues arising from incorrect information.

Non-Delivery & Returns
If an order is returned due to failed delivery attempts or incorrect address, re-shipping charges may apply.

Shipment Assurance
In the rare case of courier delays beyond our committed timelines, eligible customers may receive a goodwill shipping refund or store credit.

The JEDHENCHI Difference:
Unlike conventional policies that shift courier risk to customers — JEDHENCHI takes ownership until delivery is complete.

REFUND & RETURN POLICY

60 Day Risk Free Returns (unused or minimally used condition)

Customers may return eligible products within 60 days of delivery for a full refund.

Conditions

• Product must be in original or minimally used condition
• All accessories and original packaging included
• No intentional/structural damage or misuse

Refund Processing

• No restocking fees
• Original shipping refunded
• Refund initiated within 24 hours of inspection

Refunds comply with Indian Consumer Protection Act, 2019 and global consumer laws. Final credit timelines depend on your payment provider (typically 3–7 business days).

The JEDHENCHI Difference:
Unlike conventional policies that offer 14–30 days — JEDHENCHI offers 60 days because trust should last longer than a trial.

The JEDHENCHI Promise

• Lifetime protection
• 7 day real world travel trial
• 60 day risk free returns (unused or minimally used condition)
• Global express shipping
• Zero data selling
• 24/7 human support
• Travel without compromise.

Terms & Conditions

Terms of Use
By purchasing from JEDHENCHI, you agree to these terms.

Product Use
Products are intended for personal travel use. Commercial misuse voids warranty coverage.

Pricing & Payments
All prices are inclusive of applicable taxes unless stated otherwise.

Limitation of Liability
JEDHENCHI is not liable for indirect or consequential damages beyond the product value, except where prohibited by law.

Governing Law

• India: Laws of India
• International customers: Applicable local consumer laws

Policy Updates
JEDHENCHI reserves the right to update policies. Changes will be published on our website.

JEDHENCHI 7‑Day Real‑World Travel Trial™

"Travel With It. Decide Later."
"Don't test it at home. Test it at 35,000 feet."
"30 Days. Real Trips. Zero Risk."
"If it doesn't travel like premium, send it back."

We believe luggage can only be judged when it travels with you. That's why JEDHENCHI introduces the 7 Day Real World Travel Trial™ — a bold, category-defining offer designed to remove hesitation and build absolute confidence.

JEDHENCHI® — World Class Travel, Redefined

How the Trial Works

• Use your JEDHENCHI Bags/luggage for up to 7 days
• Take it on flights, road trips, or daily travel
• Experience real handling, durability, and performance

If it doesn't meet your expectations, return it.

What Makes This a Market First
Unlike conventional "unused only" return policies, JEDHENCHI allows responsible real-world usage during the trial period. This policy is intentionally generous and reflects our confidence in product quality.

Trial Eligibility

• Applicable on select models (clearly marked on product pages)
• Valid for first-time purchases only
• Trial period starts from the date of delivery
• Limited to one order per customer

Acceptable Use During Trial

• Wheel marks and travel signs are acceptable
• Product must remain structurally sound and intact
• No cracks, shell breakage, intentional damage, or scratches

Refunds Under Trial

• 100% product value refunded
• Original shipping refunded
• No restocking or inspection fees

Refunds are initiated within 24 hours of inspection and processed as per original payment method.

Important Legal Note
This trial policy operates in addition to statutory consumer rights under the Consumer Protection Act, 2019 (India) and applicable global consumer laws.

The JEDHENCHI Difference:
Most brands ask you to trust marketing photos & videos — and only if the product is untouched. JEDHENCHI allows you to actually travel and asks you to trust your own journey — because a premium product should prove itself in real life.